Passenger Rights
GENERAL TICKET RULES :
Name change is not allowed. Ticket is non-transferable
  1. Accordance with price, rules and regulations of ZagrosJet Airlines and all applicable laws, tickets paid in cash may only be refunded to the passengers by the issuing office. Refunds of tickets issued by credit card may only be made to the credit card account of the person to whom such credit card has been issued.
  2. Tickets are valid for 1 year after the issuing date. After 1 year, passenger lose all their rights related to the unused tickets.
  3. In case of dispute, the electronic records of ZagrosJet Airlines shall be valid.
  4. Free Baggage allowance and Free baggage right is specified on the ticket.
  5. Passenger must be at the airport minimum 3 hours prior the scheduled departure time considering the conditions of the airport in order to check in.
  6. Passenger have to complete check-in and baggage procedures 60 minutes prior to the scheduled departure time. Otherwise passenger lose all their rights relating this ticket

REFUND – REBOOKING:

  1. In case of reservation changes fare will be recalculated in accordance with the new required flight/class fare. The system will automatically charge/refund difference between the original and the new fare.
  2. Service fee is non-refundable for all classes (Except for Flight Cancellations or Delay more than 3 hours)
  3. Zagrosjet is not responsible for the passengers who have a connections flight with other airlines when Zagrosjet has cancelation or delay. Passengers have no rights to request renew or rebook their tickets with other airlines.

DOMESTIC FLIGHTS (BGW):

Promotional Class Rules(V-X):
  1. Starting from ticketing time till 24 hours departure time, changes or refund is permitted with 50USD penalty + class different
  2. Before24 hour from scheduled departure time, changes or refund NOT PERMITTED
Standard Class Rules(W-S-Y-B-H-K-L-M-N-Q-T):
  1. Starting from ticketing time till 72 hours before scheduled departure time, all changes and refund is permitted free.
  2. Between 72-3 hours before scheduled departure time, changes or refund is permitted with 50 USD penalty.
  3. After 3 hours prior to first 48 hours after scheduled departure time all changes are permitted with 50 USD fee each segment. Ticket refund is NOT PERMITTED
Business Class Rules(C):
  1. After ticket time till 48 hours after scheduled departure time, all changes are permitted free of charge.
  2. From ticket time till scheduled departure time, cancelation is permitted with 50 USD penalty each segment.

INTERNATIONAL FLIGHTS:

Promotional Class Rules(V-X):
  1. Starting from ticketing time till 24 hours  before scheduled departure time, changes or refund is permitted with 50USD penalty
  2. From 24 hours prior till scheduled departure time, No changes and none refund is permitted at any time.
Standard Class Rules(W-S-Y-B-H-K-L-M-N-Q-T):
  1. After the ticket time till 72 hours before scheduled departure time, all changes and refund is permitted free of charge.
  2. Between 72 hours till 24 hours before scheduled departure time, changes and refund is permitted with 50 USD fee each segment.
  3. From 24 hours till 3 hours before scheduled departure time, cancellation and refund is permitted with 100 USD fee, each segment.
  4. After 3 hours prior to scheduled departure time, no changes and none refund is permitted at any time.
Business Class Rules(C);
  1. After ticket time till 48hours after scheduled departure time, all changes are permitted free of charge.
  2. From ticket time till scheduled departure time, refund is permitted with 50 USD penalty.
This ticket is subject to ZAGROSJET AIRLINES flight schedules, rules, regulations and relevant laws.
PLEASE CHECK FLIGHT DATE AND TIME