How can I make a reservation?
Reservations can be made through Zagros Jet Sales Offices, Sales
Agencies, our Call Centers that can be reached on +964 750 418 4444|
+964 750 420 4444 or our website www.zagrosjet.com
How do you explain the class differences that occur in the same cabin?
Different factors can cause class differneces in the same cabin. For
exemple: the time of purchasing the ticket and/or minimum stay at the
How long is the validation of your tickets?
Our tickets are valid within one year from the date of issue, regardless of the class.
Can an issued ticket be used by another person?
Once a ticket is been issued, no one has the right to use, cancel or
make any changes on it, other than the person whose name and surname is
on the ticket. Changes can only be made prior the issuing of the ticket.
What are the change rules that are applicable for business class?
Rebooking, rerouting and refund are permitted any time. No charges are
applied. Ýn case of refund Ticket Service Charge will not be refunded.
What are the change rules that are applicable for economy class?
Rebooking and rerouting are permitted against change fee. Refund is
applicable against cancellation fee. The system will automatically
recalculate the new fare.
What are the change rules that are applicable when rebooking is made between different classes?
A rebooking fee and a handling charge maybe collected depending on the
type of the ticket. In general, the system will automatically
recalculate the fare difference that should be collected or the refund
amuont that might be paid back to the passenger. All provided that there
are seats available.
Why do you overbook your flights?
Flight overbooking occurs in order to minimize the effects of “ no shows “.
Note: This may cause missunderstandings and inconveniences for the passengers as there are no seat guarantees.
For how long my pre-reservation will remain active in the system before I confirm it?
In case of prebooking time limit, the system will automatically specify the time limit for which the ticket can be issued.
What happens when I want to confirm my open ticket?
In case of an open ticket the system will automatically recalculate the new fare according to the chosen date, flight and class.
Can I make my reservation online and purchase the ticket through any authorized Zagros Jet agencies or main sales office?
Yes, passengers may book their tickets online and collect it at our sales office or any authorized agency.
When I am on a waiting list, how will I be informed if my reservation is confirmed?
In case of a confirmation of a waitlisted reservation, passenger will
receive this confirmation via SMS to the phone number that was provided
during the reservation.
If my flight was cancelled, how will I be informed?
In case of any flight irregularities such as flight cancellations, all
passengers that have provided their phone numbers during resevation will
be contacted. Therefore it is of utmost importance to provide the
correct phone number while making the reservation.
What will happen if my flight was cancelled?
Flight cancellations or delays that occur due to weather conditions,
schedule change or technical reasons will be handled by Zagros Jet
immediately and alternative solutions will be offered for the affected
passengers without further charges.
How can I pay for my ticket?
The standard form of payment is cash and credit card . Accepted credit cards are: American Express, VISA or MASTER cards.
Am I allowed to cancel my ticket online?
Tickets can not be cancelled online. Please contact your Sales office,
authorized agencies or our call center for further information on: +964
750 418 4444|+94 750 420 4444
Am I allowed to change my flight destination online?
Rerouting can not be made online. For further information please contact
your Sales office, authorized agencies or our call center on: +964 750
418 4444|+94 750 420 4444
What is the limit for free baggage allowance?
The maximum weight allowed for checked baggage per pax is:
30 kg for economy.
40 kg for business.
Note: a checked baggage should not exceed 32 kg per piece.
What is the maximum size and weight allowed for hand baggage per pax?
The weight of a hand baggage should not exceed 8 kg per pax and the size of it should not exceed 25x45x56 cm.
What happens if I have baggage that exceeds the free free baggage allowance?
An extra fee will be collected for any extra weight that is over the limit of the free baggage allowance.
What happens if my baggage was damaged?
In case of damaged baggage pax should apply to ( Lost and Found
Department ) at the airport before leaving. Or via phone number: +964
750 418 4444|+94 750 420 4444
Please make sure that you have your travel ticket, your ID or passport and baggage label prepared for this matter.
What happens if my baggage was lost?
If a baggage has not been found within 5 days an application should be
made to the ( Lost and Found Department ) at the airport. Please have
the information about the content of the baggage, your ID card or
passport, baggage label and any possible excess baggage label prepared
for this matter.
What are the rules for special equipments transportation?
Any special equipments such as sports equipments and musical instruments
that exceed the dimentions and the weight of a hand baggage ( 25x45xx56
in size and max 8 kg in weight) can be checked in as extra luggage
against fee. For further information please contact our call center on :
+964 750 418 4444|+94 750 420 4444 or your sales agent.
Are there any special rules regarding carrying liquids on board?
Each passenger may carry one transparent plastic bag with the dimentions
20cm x 20cm which has to contain liquid that is only up to 100 ml.
The bag and what contains has to be shown to the final security control.
No restrictions are applied to the amount of liquids that are checked in.
What about medicines and baby food?
There are exeptions regarding special cases such as medicines and baby
food. When it comes to medicine, the passenger should provide documents
that states that he/she should use such medicin and it should be kept in
it’s original package. Regarding baby food it should be within the
requiered amount that is necessery during the flight.
What are the rule regarding the transportation of pets?
The types of animals that can be carried in the cabin are cats, dogs and
birds. Pets should be kept in containers with the dimenstions of
45x35x23 cm. The weight should not exceed 6 kg with the container.
Furthermore, appropriate and requierde medical certificates should also
Passengers that have sight and hearing disabilities, may carry their
companion dogs on board regardless of weight. In this case a reservation
should be made and the dog should wear a muzzle, have valid health and
vaccination documentations. A pet fee will be collected for this matter.
What are the check in rules?
All passengers should be at the airport at least 2 hours prior to the
international flights and all check in procedures should be completed
latest 1 hour before the flight departure time. Furthermore, all
passengers should be at the gate latest 15 minutes prior to departure.
Online check in should be made 48 hours up to 90 minutes prior to departure time.
Which passengers are not allowed to reserve the seat next to the emergency exit?
Elderly, children, passengers with sight and hearing disabilities,
passengers traveling with wheelchairs and strechers, pregnant women and
passengers traveling with animals.
What are the rules regarding infants?
Passengers less than 2 years old are considered as infants. Infants, new
borns, that are younger than 7 days old are not allowed to travel.
For flight safety rules can one adult only accompany one infant. In case
of an adult accompaning two infants, the second infant has to have a
child ticket with seat reservation and has to have a car seat or an
Baby meals can be provided if pax request that during reservation.
An infant can travel without seat reservation.
What are the rules that are applicable for children?
Children between the age of 2 – 5 are not allowed to travel alone.
Children between the age of 5 – 12 can travel alone provided that the
rules for unaccompanied minor are met. Such rules are:
Parents or legal representatives should have a written permission prepared.
A full reservation is made.
Unaccompanied Minor Flight Authorization Form is filled at the airport .
Identity and contact information of the parents and/or legal
representative who bring/pick up the minor is required on this form.
Form is signed by the parent or legal representative. A copy is given to
the parent and/or legal representative.
Ticket, passport or other documents of UM passenger are put in UM bag
and this bag is hung around the neck of the minor and the minor is
delivered to a boarding officer. Parent or legal representative of UM
passenger has to wait at the airport until the plane takes off. Boarding
officer takes the UM passenger on board last. UM passenger is delivered
by a person assigned by the Airline to the person whose name is written
in UM form after his/her identity is checked and against signature. UM
passenger can not be seated near the Emergency exits.
Are there any special meals on board?
Passengers can order special meals due to eating habits, health related
diseases or personal preferences. Special meals should be ordered up to
54 hours before international fligts.
Does your airline provide any wheelchair services?
Yes. Passengers in need of wheelchair can request this during reservation. This service is free of charge.
What kind of help do you provide for passengers that have limited mobility or hearing and sight disabilities?
Passengers with hearing or sight disabilities may travel alone. However,
if they have both kinds of disabilities then they are not allowed to
travel unaccompanied. Medical reports are not needed for these cases.
Passengers with limited mobility who can not exit the aircraft on their
own or who can not use lavatories unattended are not allowd to travel
All passengers with disabilities have priority during check in and boarding procedures.
Unfortunately, cabin crew will only help with opening the meal cover and
accompany the passenger on their way and back to the lavatory door if
Do you have streacher service on board and if so, what are the procedures for that?
Our flights provides streacher service and there are special procedures that should be followed:
The request for streacher should be made 48 hours before departure.
Please contact our call center at +964 750 418 4444|+94 750 420 4444 .
Requests made 24 hours before departure can not be accepted. A medical
certificate that is issued by the passengers physician 10 days before
departure, is required. The patient has to be accompanied by a medical
doctor or a nurse. If it is stated that the patient has no need for
medical companionship then he or she should be attended by an adult
companion who has full knowledge about the patient’s medical condition.
Zagros Jet does not take any medical resposibility for such cases.
Contact information of the patient’s physician, medical escort and the
person at the departure and arrival points are also requierd. The
medical certificate must be written in Kurdish and in English.
Translations of the doctor's reports in other languages ??must be
approved by the station manager. While making the reservation, it must
be stated if the patient requires supplemental oxygen and how many
litres. Zagros Jet would answer this need according to this information.
The patient’s own oxygen tank could not be accepted in cabin. It could
be carried only if it’s completely empty as a checked baggage. It is the
passenger's responsibility to arrange an ambulance at the arrival and
to submit the related information as the ambulance company name and
phone number to our side during the reservation. For technical reasons
the provided stretcher can not be used for hospital transfers. The
stretcher of the ambulance could be used for this. According to every
airport infrastructure, the transfer of the patient from the airport to
the aircraft is made by the airport’s own ambulance and the payment is
covered by the patient.
The stretcher service fee is equal to 6 tickets booked in Y class of the
selected flight. This will include the ticket of the patient and the
stretcher. Medical escort and the accompanying passenger's tickets
should be purchased separately.
Stretcher can not be positinoned at Business Class.
What are the rules regarding pregnant passengers?
Passengers up to the 28th ( 7 months ) of pregnancy are not prompted any
report. The pregnant passenger is requierd to declare how many babies
she is expecting and the stage of pregnancy.
Pregnant passengers with single baby after the end of 28th week, (7
months completed) until the end of 35th week (is not beyond day 36th
week) need to present a report from their doctors that contains the
phrase “There is no doubt for this patient to travel by aircraft“
stating that passenger is fit to fly. After completion of 35th week,
passenger can not be allowed to fly even with a doctor's report.
Pregnant passengers with multiples (two or more babies), from the end of
28th week, until the end of 32th week (is not beyond day 33th week)
need to present a report from their doctors that contains the phrase
“there is no doubt for this patient to travel by aircraft“ stating that
passenger is fit to fly. After completion of 32th week, passenger can
not be allowed to fly even with a doctor's report.
The report must be provided by a medical specialist and should be
written on an official letterhead of the doctor or health care
institution containing the following terms and conditions:
- Date of issue of the report must be specified and the date may not be over 7 days.
- The doctor's name, surname, diploma number and signature must be shown clearly.
- The report should be issued in English and Kurdish. If passenger has a
report in another language; airline representative translates the
related report of “there is no doubt for this patient to travel by
aircraft” in another sheet, specifying their name, surname with title of
the duty and attaches to the passenger’s report. This document shall be
signed by the passenger. After careful consideration of the document,
passenger can be accepted on the flight.